Our jewelry is crafted from 18k gold (750/1000 fineness), platinum, and other high-quality materials, selected to guarantee durability and brilliance (in modern pieces, antique pieces, platinum, silver, and gold of different densities). Each piece includes its description.
Yes, we use materials suitable for sensitive skin. However, we recommend reviewing the description of each product. Gold, Platinum.
Yes, we work with natural stones. In the case of antique pieces, some may have synthetic or treated stones, because that was the practice at the time; this is always indicated on each product.
We have a size guide on our website or you can visit us in store to take your measurements without obligation.
Yes, we offer custom engravings and designs. Delivery times may vary.
Los cambios de talla y grabados están sujetos a aprobación por parte de la empresa una vez realizada la compra. No todas las joyas pueden ser grabadas y cada una tiene un límite de espacio. Del mismo modo hay sortijas que pueden ajustarse un número limitado de tallas.
En caso de no ser posible lo que nos pides nos pondremos en contacto contigo y por supuesto si así lo deseas cancelaremos tu pedido devolviendote el dinero.
Yes, many of our products support engraving. Please check the available options.
Delivery time is usually 2 to 6 business days, depending on the destination and the type of jewelry.
Yes, we ship both domestically and internationally.
We offer free shipping to the peninsula.
Shipping costs arising from exchanges or returns will be borne by the customer, except in the case of a manufacturing defect.
Returns are accepted within 15 days of purchase, provided the product is in perfect condition and with the corresponding labels on each piece without being removed or altered, in its original packaging.
At HV Jewelers, we do not offer refunds. In the event of an accepted return, a voucher for the value of the product will be issued , valid for one year from the date of issue.
Personalized jewelry is non-returnable.
The inscriptions and the carving of each piece of jewelry are considered personalized.
Returns will only be accepted when the jewelry:
• It has not been used
• It must be returned in perfect condition, without signs of use, handling or wear.
• Include your original packaging, labels and certificate, if applicable.
HV Jewelers reserves the right to refuse any return that does not meet these conditions.
Yes, provided the above conditions are met. Under no circumstances will a refund be issued; instead, a voucher redeemable for another product will be given.
The voucher will be valid for 12 months from the date of issue and can be used in full or in part in one or more purchases.
No. For reasons of hygiene, safety and the value of the product, returns are not accepted for jewelry that has been worn, even minimally.
⚠️ Important conditions
What happens if the jewelry shows signs of use?
If the jewelry shows signs of use, damage, alterations or is missing any of its original elements, the return will be automatically rejected.
No. Personalized, engraved, or custom-made jewelry cannot be exchanged or returned.
Shipping costs arising from exchanges or returns will be borne by the customer, except in the case of a manufacturing defect.
We recommend avoiding contact with perfumes, creams, and salt water. Store them in their case when not in use.
Yes, we offer maintenance and repair services. Contact us for more information.
Yes, all our jewelry is guaranteed against manufacturing defects. Damage to the piece or misuse will not be considered for exchange.
We accept credit/debit cards, Paypal, bank transfer and other secure methods.
Yes. By making a purchase on our website, the customer declares that they have read and accepted the terms and conditions of purchase, exchanges and returns of HV Joyeros.
Do you have any further questions?
Contact
Ask us your questions, we'll be happy to advise you and help you choose the perfect piece for you
